Information collected
- Name, email address, phone number, booking information, and support-message information.
- Water Check questionnaire responses, testing interests, property ZIP code, and referral or campaign information submitted with the questionnaire.
- Property address, water source, home-age range, access notes, and appointment details.
- Selected package, payment status, laboratory identifiers, test results, and report history.
- Technical information such as browser, device, security logs, and cookie preferences.
How information is used
Information may be used to provide requested Water Check recommendations, respond to testing inquiries, schedule service, collect samples, coordinate laboratory work, process payment, deliver reports, communicate urgent findings, provide support, prevent fraud, measure campaign performance, and improve operations.
Service providers
Auraven may share the minimum necessary information with payment processors, authentication providers, scheduling providers, laboratories, communications vendors, and professional advisers. Customer conversations and test results are not sold to advertisers.
Data security
Auraven’s systems use encrypted transmission, access controls, secure authentication, audit logging, and a PCI-compliant payment provider. Full card numbers and security codes are not stored by Auraven.
Retention and customer choices
Customers may request access, correction, or deletion subject to legal, laboratory, payment, and recordkeeping requirements. We keep your contact information only as long as needed to schedule and deliver your water check or test. You can ask us to delete it anytime by emailing info@auravenlabs.com.
Privacy contact
For privacy questions or requests, email info@auravenlabs.com or call or text (843) 259-2799.
Children
The service is intended to be purchased by adults and is not designed for children to create accounts independently.